Photo by TheGiantVermin
I am the entire IT department at my company. I have to know, or know how to find out, the answer to pretty much any tech related question I’m faced with. I support about 50 people, 40 desktop computers, 4 servers, the network that connects them all together, and internal and external websites. In other words, for all of these things I am the one who gets called; I am tech support. I’m not used to calling tech support right away because more often than not I can solve my own problems. Sometimes, however, the power to fix something is beyond my control and I have to appeal to someone else for help. From somebody with experience on both sides of the technical support equation, here are some ways to get what you need from technical support.